T'was the wee wee hours post Turkey Day....... At 6amish my 2005 ford explorer with approx 80k on odmeter... lost all power...right across from Phils Inn **too bad it was too early to have an adult bev or sum spaghetti**.. ...Anyway I had never experienced ANY issues since I purchased in '07! I am a unique car owner who is paranoid about mechanics almost %100 of the time! These lovely people took the edge off of everything! Please allow me to ramble on how they accomplished that easement WITHOUT A PHILS BACKER!ie....diagnosing,repairing AND the mental therapy....They took the truck in right away,Lisa drove me to Bro's house... Lisa,besides being compassionate, SHE drove all over Ohio just to get my parts...P.C. to CBus&the other near cleveland....and in about 9 hours the harmonic balancer was replaced&I was able to hit the road. I was referred to them by a couple of friends and I am so grateful for the referral that led me to Muffler Smiths,Lisa and their genius,HONEST&compassionate crew. I just wish they were closer to Chicago cuz I just lost my TRUSTED mechanic to another job. You can rest assured you are in great hands with this garage!! Lisa was so kind she even offered me a ride back to my family's home and back to shop when finished; I feel like they were really fair with their pricing although I do not have a clue what a harmonic balancer was?!? The mechanic, Lisa's husband, did call me in the middle of it all to say he might have to charge an extra hour or half (cant remember) because the old thing was melted so badly it was taking him a longtime to break it free. hat was totally cool and unexpected...I guess I am used to the chitty and one call to say its over...your pain is $???$ I will tell you this much-(more-lol) IF I know I need a repair and I KNOW I'll be in PC area-and its not detrimental I will plan to have my work done THERE!!! I just called them-IF I could wait to do my transmission-I WOULD DO So&be happy about it!Theyre super friendly -I just love them for their superior human qualities!! AND they know how to FIX vehicles. I wish them all the best!!